It almost didn’t happen and it wasn’t suppose it happen at all. The records were being sent to the doctor and it would take fifteen days. What happened to faxes? I asked and was told that “We don’t fax . We mail the records.” How could this be? A whole two weeks were needed to send something out? There was no point in asking more questions. Facts were facts. I walked out of the office and heard my name being called. Now what I thought and walked back over to the department that was paging me.
“I have no idea why you were paged. You are free to go.” Great now I am going to have to go back to the records department and stand in line. Sure enough there was a line. Well there were worse things. So, it would take a few minutes more. While I was standing outside the door a man on crutches was waiting. I held the door for him and told him to go ahead of me. He took a few minutes and as he walked out an employee walked in. I told her that I need the name of a company and she went though my information. ” I don’t see it here but here is your file.” We don’t need to mail it to you.” What a gift. She knew what she had done. She could see the gratitude and relief on my face.